1.0 Introduction
This website is operated by V Sports Cricket Ltd
Our Company Reg: 14670391 Our VAT No:.899973518
As a user of this website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below.
1.2 Please Read through these terms and conditions carefully before using this website.
1.3 Also read our Privacy Policy section regarding your personal information.
2.0 General
2.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
2.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website
3.0 Ordering
3.1 The 'confirmation' stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from V Sports Cricket Ltd.
3.2 Acceptance of your order and the completion of the contract between you and us will take place once the products you ordered have been dispatched unless we have notified you that we do not accept your order or you have cancelled it.
3.3 We may refuse to accept an order:
- 3.3.1where goods are no longer available;
- 3.3.2where we cannot obtain authorisation for your payment or suspect fraud;
- 3.3.3 if there has been a pricing or product description error; or
- 3.3.4if you do not meet any eligibility criteria set out in our terms and conditions.
3.4 Sales to destinations not within our list of shipping countries will only be accepted with payment via direct bank transfer. Please contact our customer services team on 0044 (0) 1480451234
3.5 V Sports Cricket Ltd reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including, but not limited to, prohibiting sales to resellers. In any such event the consumer will be refunded immediately.
4.0 Pricing
4.1 All prices are in Pounds Sterling and include all taxes (where applicable) at the current rates but do not include delivery charges. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.
4.2 Where we charge separately for packing, carriage and other relevant charges, the appropriate rates are displayed on each product page of this website.
4.3 Our prices are reviewed daily and while we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
4.1 - International Order (Outside of EU)
4.1.1 All Orders from outside of EU, UK VAT Sales will not apply and removed at the time of order.
4.1.2 Orders made from outside of EU and require delivery in the UK then UK VAT Sales will apply and added at the current rate
5.0 Payment
5.1 V Sports UK Ltd takes payment immediately and all goods are subject to availability. In the event that we are unable to supply a product, we will inform you of this as soon as possible.
5.2 In the interests of preventing fraudulent use of credit, debit and charge cards, V Sports UK Ltd will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data). A third party may also be instructed to complete these checks. By ordering from this website you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
5.3 If, using our currency selector, you have chosen to display our prices in Euros or US Dollars instead of UK Pounds; you will still be charged and invoiced in UK Pounds sterling as we do not accept foreign currency. At the point of payment, your card issuing bank will convert the amount paid in UK pounds to Euros / US Dollars using their current exchange rate. Please bear in mind our Euro / US Dollar display is a guide and that your bank exchange rate may be different to our online display and will reflect on your card statement.
6.0 Delivery - ALL ORDERS OVER £75 get a FREE DELIVERY TO UK MAINLAND
6.1 Delivery charges apply to all orders unless otherwise stated.
6.2 We deliver goods to the same address as the Credit / Debit card used is registered or to a place of work
Please note: When shipping to an alternative address this may delay your order whilst security checks are performed. Except in cases where payment has been made by Postal order or Bank transfer and the funds have fully cleared against our account. If you would like to pay via Internet banking will forward payment advice
6.3 On delivery you must inspect the goods carefully for damage as V SPORTS is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises V SPORTS CRICKET LTD of such within three working days from the date of delivery.
6.4 All Deliveries (excluding postal items) must be signed for by an adult aged 18 years or over so please ensure there is somebody in to receive the ordered items. If nobody is at home our couriers will leave a card allowing you to rearrange for a second delivery attempt the next working day (Monday to Friday). If your delivery fails for a second time it will be taken back to the local depot. It is your responsibility to collect the parcel at this point.
6.5 Please note that non-UK shipping costs may vary depending on location and the size and weight of the goods. You will be contacted should this situation arise. If you are not shipping to a country within the European Union then you may be liable for Import Duty and VAT charges. Please check with a customs office in your country for information.
6.6 Delivery charges and estimated time scales are specified on our product pages. Unless otherwise agreed with you and subject to clause 14, delivery of the goods will be within 30 days beginning with the day after you ordered the goods. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
7.0 Availability of Goods
7.1 All orders are subject to product availability. If the product you have ordered is not available from stock, you will be contacted by email or telephone and will have the option either to wait until the item is available, replace it with an alternative model or to cancel your order with a full refund.
8.0 Warranty
8.1 All goods supplied by V Sports are warranted for defects by manufacturers from the date of supply unless otherwise stated. This warranty does not affect your statutory rights as a consumer.
8.2 Should the goods develop a fault you should notify V Sports Cricket Ltd in writing via Post or Email from contact us page. You will be issued with a RMA Returns No. (See Returns and Refunds Policy)
8.3 If your faulty item(s) are under 30 days old we will replace the item if stock is available and still current. For items that are over 30 days old V Sports Cricket Ltd will send your faulty item(s) back to the manufacturer for repair or inspection
9.0 Cricket Bats:
9.1 Faulty materials or workmanship, we will inspect any item that is returned, taking into account the age & condition of the product, We will however request from our supplier or the manufacturers that they replace free of charge, & if negative, we will send you their report. In some cases the products will be repaired free of charge. Return postage is not refundable
10.0 Your Right to Cancel
10.1 Under the United Kingdom's Distance Selling Regulations you have the right to cancel the contract for the purchase of any item before dispatch. This is a UK statutory right. Should you cancel the contract we will then refund you the price you have paid for the goods but not a service provided by us, such as a any repair service or a special delivery service. If your order has already been dispatched before cancellation then you are under a duty to take reasonable care of the goods when received, which means the goods must be unused when the return is made and you will be responsible for return postage. Once goods are in our returns department and inspected then we will make a refund for the goods only
11.0 How to Cancel
11.1 To cancel this contract you can reach in a number of ways:
11.2 Phone customer services on 01480451234
Customer Services – V Sports Cricket Ltd, 5/6 Osprey Court Hinchingbrooke Business Park Huntingdon (UK) PE29 6FN
11.3 Please state clearly your order number, the date of purchase, your name and contact details, the item you wish to cancel and the reason for cancelling.
11.4 Please note that you may be responsible for the costs of returning the goods to us unless we delivered the item to you in error, we charge a 25% re-stocking fee for unsealed items.
11.5 Items must be returned in an unused condition with the original packaging, together with a valid receipt or other proof of purchase within 7 days
11.6 Damage in transit, shortage of delivery or loss of products must be reported to V Sports Cricket Ltd within three working days from the date of delivery.
11.7 Your statutory rights are not affected.
12.0 Returns and Refunds Policy
12.1 If you would like to return an item please contact V Sports on 0044 (0) 1480451234 to obtain a RMA number. Once you have an RMA number you can attach this to the paperwork and return the item(s) to Returns – V Sports UK Ltd, 5/6 Osprey Court Hinchingbrooke Business Park Huntingdon (UK) PE29 6FN providing it meets the following criteria below:
12.2 Goods must be returned as sold, IE in the original packaging with all components and accessories. Goods must be complete, unused, and in NEW condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
12.3 Goods must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days.
12.4 Any free gifts, or bundled items delivered with the products must also be returned.
12.5 In the event of an authorised return without the original packaging, V SPORTS reserves the right to apply a re-stocking fee.
12.6 Please call us on 01480451234 or contact page to arrange sending items back to us:
12.7 Please note: You must organise the return of unwanted items at your expense. Returns cannot be accepted without prior authorisation and a returns authorisation number.
13.0Governing Law And Jurisdiction
13.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
13.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws
14.0 Impossibility Of Performance
V Sports Cricket Ltd shall be relieved of its obligations to perform the contract to the extent that the performance thereof is prevented by events or circumstances beyond our reasonable control including, but not limited to, fire, industrial dispute, war, labour disturbance, inclement weather or other causes beyond our reasonable control.
15.0 Miscellaneous
15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
Our Address: 5/6 Osprey Court Hinchingbrooke Business Park Huntingdon (UK) PE29 6FN