How To Order, Terms & FAQ

AGENTS: Customers who place orders with any agents must contacts agents directly & V SPORTS are not responsible for any payments made to them.

PRE ORDERS:

1) Pre Orders are taken & goods sent once stock is in.

2) NO MONEY IS TAKEN until goods are ready for dispatch that is a V SPORTS Policy

3) In the event of any further delays with deliveries we shall keep you informed by e mail

4) You have a right to cancel your order prior to dispatch. (except custom made products, special orders or if order has been dispatched)

Please be confident in ordering from our secured site www.vsports.co.uk
If you have any Questions please call customer service on
024 76 360 300 or e mail info@vsports.co.uk

INTERNATIONAL ORDERS
Please order on line ensuring all details are entered correctly. We will e mail you with the full cost including shipping. If you have any queries then phone us on + 44 24 76 360 300 Note: customers who purchase from outside the United Kingdom & European Community can deduct 20% from any V Sports discounted price, eg £80.00 divide by 1.20 & becomes £66.66. V SPORTS shall not be liable for any delays related to customs inspection and/or clearence requirements. Any Import duties or Taxes has to be paid by You (the customer) V Sports have NO CONTROL on this matter.

Orders placed from outside of the UK and EU, if delivery is requested at UK address then the current rate of VAT and UK Postage will apply

Please be aware that Credit Cards Issuers will make currency charges on extra payment made such as shipping cost

Gift Voucher
Valid for 12 Months from purchase
Can be be used on line purchases using discount/voucher code
Purchases must be £2 or more then value of the Voucher for on line orders

HOW TO PAY
We accept most major credit, switch & debit cards. Payment is taken in £'s (British Pounds) – cheques or postal orders, payable to V SPORTS. ENSURE CUSTOMER NAME ADDRESS GIVEN IS THE SAME AS CARD BILLING ADDRESS IF ENTERED INCORRECTLY, ORDER PROCESS WILL BE DELAYED

ACCOUNT CUSTOMERS
All local authorities, Schools, Armed Forces, Police Dept.& University’s will require official purchase orders.

SALE & CLEARANCE ITEMS:

Any items purchased in SALE/CLEARANCE is NON REFUNDALBE & NON RETURNABLE

Exchanges, Returns and Refunds Policy

If you would like to return an item please contact V Sports on 02476 360 300 to obtain a RMA number. Once you have an RMA number you can attach this to the paperwork and return the item(s) to Returns – V Sports Unit 4 Amphion Silverstone Drive Coventry CV6 6PD UK, providing it meets the following criteria:

Goods must be returned as sold, IE in the original packaging intacted. Goods must be complete, unused, and in NEW condition (e.g. if you have opened the item to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received. If items have been received with damaged packaging then 30% will be deducted from the selling price so the goods can be resold.

Goods must be returned to our Returns Department within 7 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 7 days from purchase.

Any free gifts, or bundled items delivered with the products must also be returned.

In the event of an authorised return without the original packaging, V Sports reserves the right to apply a re-stocking fee of 25%

Please call us on 02476 360 300 to arrange sending items back to us:

Please note: You must organise the return of unwanted items at your expense. Returns cannot be accepted without prior authorisation and a returns authorisation number.

If goods have been sent in error V Sports will reimburse any reasonable cost as long as shipping receipt is sent with the goods.

Please note that with the exception of faulty merchandise, we cannot exchange or accept the return of certain products. Items such as Under garments including, baselayers, jock straps and abdo brief/shorts supports & protector. Garments with any form of embellishment (e.g. printing or embroidery)

CUSTOM MADE PRODUCTS: These items cannot be returned once made with customer specification, if any alteration can be made then a charge will be applicable.

HOW SHOULD I RETURN MY PRODUCT BACK TO V SPORTS
We recommend you send any items back to us via some form of recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post then you will be able to claim from the carrier who posted your parcel. If you return your parcel via a form of delivery that is not recorded then V Sports will accept no responsibility if the parcel is lost or damaged. Return postage is not refundable. In most cases collection can be arranged with couriers at the cost £8.50 advice on suitable collection date. Timed collection is not available.

FAULTY GOODS
Faulty materials or workmanship, we will inspect any item that is returned, taking into account the age & condition of the product, We will however request from our supplier or the manufacturers that they replace free of charge, & if negative send you their report. In some cases the products will be repaired free of charge. Return postage is not refundable.

Currently consumers are entitled to goods of satisfactory quality, taking account of any description, the price and other relevant circumstances. If an item has a fault that was present at the time of sale, the consumer can seek redress once it is discovered. However, consumers cannot expect a legal remedy in respect of: Wear & Tear or accidental damage.

BROCHURE PRICES
All prices & products in our brochure, we are not able alter once they are printed. In some cases there are offer prices on our website, please ask or check before ordering. All items are subject to availability.

BACK ORDERS

If the items you have ordered is out of stock, we will keep this on our back order system. You will be kept informed on the delivery times, give you an option of a similar product or to cancel your order if you wish.

DELIVERY COST
UK Mainland We offer 3 -5 working day delivery on most products. Ground equipment deliveries will be advised separately. Any damaged goods received must be notified to us with 48 Hours. Orders £100 & over POST FREE - Under £100 add £6.50 - Items ½ kg or less add £3.50. Correct postal charge must chosen at the time order, if incorrect charge is made V Sport will have the right charge the correct amount. All deliveries will require signature upon receipt, we are happy to delivery at work place or next door neighbour please advice at the time ordering. EG: Parcels requested to be left in out buildings or porches, customer is responsible for any loss

PLEASE ENSURE THAT SOMEONE IS THERE TO SIGN FOR THE DELIVERY AS OUR COURIERS WILL ONLY MAKE 2 ATTEMPTS, A CHARGE WILL BE MADE FOR ANY FURTHER ATTEMPTS

EXPRESS DELIVERY CHARGE
For £8.50 cost we can offer an express delivery service to UK mainland, to ensure this delivery, order must be placed by 12.00 am (Monday to Thursday) orders placed on Friday, Weekends & Bank Holidays will be delivered following week.

ISLANDS OF SCOTLAND, NORTHERN IRELAND, ISLE OF MAN, CHANNEL ISLAND, EU & WORLDWIDE CHARGES WILL BE MADE AT COST
Note: that all orders from outside of the UK MAINLAND with over 2KG will be shipped at cost. We will contact you first with a quotation before processing your order. If postage charge is under £10 the order will be dispatched without contacting you.

FREE GOODS
Free product is only available while stocks last. No cash alternative is offered.
If free product is not selected at the time of ordering, it cannot be claimed at any future date.